Call-center | Technical support
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"Technical support" for Internet service providers
"Technical support" is the one of DiaWest contact center services.
By ordering this service you provide qualitative and reliable round the clock technical support for your customers. "Technical Support" by the DiaWest contact center ensures quick and efficient answers to customer questions related with connection and usage of Internet service at any time.
You don’t need to waste your time and time of your specialists to phone calls any more. You can do more important things. Technical specialists of Diawest call-center on your behalf will answer any questions, consult, take complaints from your customers, and, if it’s necessary, redirect the call to the employee of your company.
And most important thing – you save on salary, staff training, workplaces etc.
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Technical specialists of DiaWest contact-center on behalf of your company may:
- help to configure the Internet and accessories;
- recommend and inform;
- provide financial consultations;
- create and redirect tasks to appropriate personnel;
- accept applications for connection;
- call to debtors;
- make database updating;
- control the execution of tasks;
- make telephone calls for control the quality of services provided and works performed
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"Technical support" standard service:
| Service | Description |
| Availability | 24 / 7 / 365 |
| Included time (incoming/outcoming) | 4 150 minutes |
| Cost per minute over basic payment | 1.2 UAH |
| Handling e-mail | yes |
| Processing Skype | yes |
| Processing ICQ | yes |
| Receiving incoming call | yes |
| Outgoing calls | yes |
| Work in your Billing | yes |
| Technical support | round-the-clock |
| Providing operational reports (online) | automatically |
| Providing final report | monthly |
| Minimum monthly fee | 9 000 UAH |
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There are variations to meet your needs*
To order "Technical support" service write to
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or call (044) 422-55-33.
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