|
Call-center
|
Diawest outsourcing Call-center
One of company’s directions is providing Call-centre services.
The main advantage of our Call-center is using of advanced technologies, modern communications, hardware and software, as well as highly qualified personnel.
Individual approach to each client!
|
|
Interesting project "Election"
Our Contact Center made parallel counting of votes in several constituencies for different parties and majority candidates.
To see the example of the "Election 2014" project click here
|
Using the services of Diawest Call-center, you:
- reduce the financial costs of the company, saving on staff salaries, rental of office space and expensive equipment to ensure the workplaces of operators;
- save your and staff time by sifting irrelevant calls;
- welcoming operators of our Call-center will raise the level of satisfaction of your customers;
- do a lot of work (telephone calls and informing of clients, interviewing, gathering of statistics) in time and at minimal costs;
- you get a detailed statistical report of all calls of the company and information on each of them, including caller number and on which customer number call was made, as well as further call processing;
- can check the work of operators by gaining the access to records of telephone conversations.
Diawest Call-center provides a range of services
Incoming calls:
- Hotline 0800 and/or 0900
- Information service
- Virtual office/secretary
- Service of advertising campaigns
- Auto informer
- Dedicated operator
|
Outgoing calls:
- Telemarketing
- Database updating
- Questionnaire and telephone interviewing
- Warning and informing (collector calls)
- Mystery shopper
- Individual solutions
|
|
|
|
Workplace rent
Rent of workplaces in our call center is the ability to use all the features and professional technologies of call processing:
full accounting of calls; the ability to divert calls with the transmission of information about calls by email; call recording system; software configured specifically for your project
You can rent workplaces in Diawest call-center permanently, as well as to the time of your project. more details...
|
We offer you two options for dealing with us:
I. We offer to connect your PBX to our PBX through SIP (VoIP), or PRI. If you do not have multichannel number, you may buy the number from our pool of numbers in accordance with the pricing requirements of NCRC for legal entities with the subscription fee 119 UAH per month. We can also connect hot number 0800 and/or 0900.
II. If you have neither PBX nor multichannel number- just call, we’ll find way out :)
Standard call center tariffs (Possible variations according to your tasks)
|
Services with pay per minute
|
Minimal cost
|
Included time
|
1 minute over
basic payment
|
|
Incoming calls
|
800 UAH/month
|
800 min/month
|
1.2 UAH/min
|
|
Outgoing calls
|
1100 UAH/month
|
800 min/month
|
1.4 UAH/min
|
|
Outgoing /Incoming calls
|
1050 UAH/month
|
800 min/month
|
1.3 UAH/min
|
Services
with a fixed payment
|
Cost per day
|
Cost per month
|
|
Workplace rent
|
from 125 UAH
|
from 2500 UAH
|
|
Dedicated operator
|
from 200 UAH
|
from 3800 UAH
|
|
All prices include VAT and the cost of traffic to mobile and fixed telephony in Ukraine!
|
Request for individual calculation of your project please send to
Этот e-mail защищен от спам-ботов. Для его просмотра в вашем браузере должна быть включена поддержка Java-script
or call (044) 422-55-33.
The example of standard statistics
You can use the Authorization (User: demo & Password: demo) to view an example of standard statistics.
If you call (044) 422-55-37, operators of Diawest Contact Center answer you, and after talk you'll see your call in this statistics.
Pay attention! Phone number which you are calling from will remain in this statistics and will be visible for other visitors.
Services of Diawest Call-center are advantageous for you!
You save. Using the services of Diawest Call-center, you cut your costs more details...
|
|
|
|
