Hotline 0800 and/or 0900
Hotline service is the most modern and convenient way to provide close contact with clients all over the country. Single number 0800 (0900) is assigned to a dedicated multi-channel number, a single and accessible to clients from all over the country. Single number is not tied to the location of the office and this is its main advantage. Single numbers 0800/0900 are used for free/paid information services of customer support, services of advertising campaigns, advice, and other individual projects of your business. Thanks to "Hot Line" your clients get professional assistance of call-center specialists, who on behalf of your company will answer all questions and provide the necessary information, as well as redirect the call to the employee of your company.
Information Service
Offices of the companies receive a large number of daily calls with different questions (Where can I buy your product? What is timetable? "What are the discounts, events? etc). Call-center specialists will answer all your questions and inform the customer on your behalf, as well as redirect the call to the person of your company (if it’s necessary). Each call will be accepted and supported by qualified operators and your clients will not have doubts about the solidity and reliability of your company.
Virtual Office
If you are going to open a new company and want to save money and time, or if you already have an office, but your business is growing and the number of phone calls as well, if you need a round-the-clock communication with your partners across country, the best solution for you in this case is the "Virtual Office" service from Diawest's Contact center.
Virtual office is a convenient, modern and simple system, which is used for processing telephone communication while correctly managing of incoming calls.
One of the most important advantages of virtual office is that it is not tied to a specific physical location and does not require the installation of additional phone lines.
As a result, by using this modern service, you are increasing the availability of the your company for the customers and partners, getting reports and statistics on complaints of your clients and partners.
Service of Advertising Campaigns
It’s very important before the beginning of promotion to ensure the availability of telephone service to answer a lot of questions relating to advertising campaign. It is recommended to use a hot line and be sure in availability of required number of Call-center operators for service of advertising campaigns. Diawest call-center specialists provide high level telephone services, operatively answer all customer questions, listen to requests and complaints, and give all necessary information in pre-specified detailed reports.
Auto Informer
Auto informer is an automatic secretary. Each caller will hear your client corporate greeting, after which auto informer offers dial in tone mode, for example:
"To listen to the help information, press 1
To send fax, press 2
To leave voice message, press 3
To connect to operator, press 4"
Also, if the caller knows the extension number of the employee, he can switch to it by the extension dial numbers in the tone mode. Service "auto informer" is very convenient because it is available 24 hours a day, 7 days a week and 365 (366) days a year!
Dedicated Operator
Dedicated operator is an advanced extension of "Virtual Office" service. “Virtual office” itself is a group of professional operators who will carry out consultation and receive incoming calls. The team of experts will work only with your project, they thoroughly examine the specifics of your business and the mentality of the audience. The “dedicated operator” are the specialists who will answer any questions of your clients and advise on any product of your company. There's no call will be lost! Each client will get the answer to his question.
