Telemarketing
Telemarketing is the fastest and most effective way to significantly increase sales of exclusive products! Telemarketing is the work with so-called "cold" customers who do not buy your goods or services directly and personally, but they are the potential buyers / consumers of your product.
We will call to your potential customers and tell about your product or service, its benefits, answer questions and objections. We will take the order from costumers and will invoice.
As the result may be new orders, more of interested customers will be transferred to your manager. We will generate a list of customers with the degree designation of interest in your offer.
Telesales is a powerful tool, which had positively recommended itself in many market segments. We will organize for you a direct sale of your goods and services, as well as telephone presentations, providing your managers with a number of “warm” clients.
Database Updating
We all know that each database is rapidly becoming obsolete because the companies are changing phone numbers, addresses, staff, etc. That’s why it is recommended to update the database regularly. It means to precise contacts and statistical data (information you need) by telephone, remove the incorrect information and add new data. After database updating you can make mailings, advertising campaigns, surveys, etc. With current database you can be sure that your suggestions reach the recipients.
Diawest call-center operators will call to contacts of your database and specify any necessary information according to pre-formulated script. We will update the database quickly and efficiently with full confidentiality of your information.
Questionnaire and Telephone Surveys
Thanks to "questionnaire and telephone surveys" service you can to collect a large amount of relevant information in very short time and at minimal financial cost. This is one of the most effective ways to investigate public opinion on the different needs of people. With the help of a telephone survey and questionnaire you can obtain current information about the market of any products and services, as well as the quality of your product and service level of your company. Analysis, which is based on obtained data, will help you understand the objective picture of the market, improve the company's work, focus on the market and avoid the financial costs.
Diawest call-center specialists will agree with you the base for the work, will make the call script, qualitative telephone survey or questionnaire in accordance with the approved scenario among the thousands of people. You will receive accurate information about the preferences of customers and consumers.
Warning and Informing
"Warning and informing" service allows you to bring a lot of necessary information to your clients in time. Service is used to alert customers about special promotions, conferences, exhibitions, different news and offers, as well as service reminders and collection services.
Diawest call-center specialists will quickly make high-quality telephone calls to your customers and provide them with necessary information and, if it’s necessary, redirect the call to the employee of your company.
Mystery Shopper
“Mystery Shopper” is a form a marketing research of customer service by specially trained experts (mystery shoppers) carrying out checks on behalf of potential or actual customers and reporting in details on the results of the inspections. The aim of such actions is to provide an objective assessment of the people of the front office, staff who communicate directly with your customers. This may be sellers, consultants, service centers, etc. The work efficiency of these people are often directly affects on the success of your business, so its objective evaluation is very important.
Diawest Contact center guarantees confidentiality, accuracy, objectivity and high quality of each completed project of "Mystery Shopper."
Individual Solutions
According to your needs, we can implement individual solution of any complexity. Individual solutions can be quite unexpected and provide additional resources for the growth of your business. Individual solutions can be based on the following functionality:
- incoming calls;
- automatic distribution of incoming calls between the operators of the Contact Center;
- providing background information and other services in automatic mode (IVR) or with the participation of operators;
- the ability to integrate the infrastructure of the Diawest Contact center with your existing information and reference systems;
- flexibility in adapting the processing of calls and messages if you change your requirements to the service;
- the flexibility to change the scope of services, depending on the number of operators;
- full administration of service (provision of reports and statistical information).
We offer you the best solution for you!
